Diagnosis of the Integrated Management System in the Territorial Marketing Division of Fuel EBU

Abstract

The present research responds to the new social economic model implemented in the country. It is carried out in the EBU Territorial Division of Commercialization of Fuels in Las Tunas province. Its general objective is the design of a procedure for improving the processes of the integrated management system in it. First, to complete this objective, the theoretical referents of research related to business management and integrated management systems were systematized, confirming the importance of these to achieve the mission and policies of the organization through an integrated documentary structure. Therefore, the integrated management system in the entity was diagnosed, which allows to affirm that, although progress has been made in the integration of the systems, deficiencies related to the duplicity of information have still persisted, which limits the performance of the organization's processes and the satisfaction of the interested parties. Also, the procedure was composed of four stages and eleven steps for improving the processes of the Integrated Management System designed. Finally, the procedure designed through specialist criteria showed satisfactory results. For that reason, it was validated while corroborating the feasibility of the application of the procedure. Methods of the theoretical level: historical-logical, analysis-synthesis, sources analysis, inductive-deductive and systemicstructural; of the empirical level: document review, observation in its participating observation variant, study of the products of the activity and surveys were applied.