Knowledge management to enhance learning and organizational development in touristic facilities.
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Abstract
Knowledge management allows touristic organizations to have a better strategic vision of the capture, use and control of knowledge as a key asset, as a source of value generation; actually, it must be analyzed linked to the availability of said knowledge in a timely, precise and fast manner, through technological supports. This paper shows the partial results of a research that aims to design an organizational development program focused on knowledge management to improve the performance of the tourist facilities of the Key Santa María Destination. In this way, the aim is to generate an organizational culture where individual and group behavior promotes the construction of knowledge, its multiplication and shared use in the facilities. To develop the work were applied, among which, documentary analysis, observation, group work and interviews with experts stand out.
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